1. Introduction
Charter Global, Inc. ("we," "us," or "our") respects your privacy. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding your personal information.
2. Data We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide:
- Contact Forms: Name, company, email, phone, service interest, and message content.
- Communications: Information shared via email, phone, or meetings.
- Project Inquiries: Business requirements and technical specifications.
2.2 Information Collected Automatically
We automatically collect:
- Usage Data: IP address, browser type, pages visited, time on site.
- Cookie Data: Preferences and consent choices stored via cookies.
- Server Logs: Standard server log information.
2.3 Information from Third Parties
We may receive information from analytics providers and marketing partners.
3. How We Use Your Data
We use collected data for:
- Responding to inquiries and scheduling consultations.
- Delivering and improving our IT services.
- Sending relevant communications about our services.
- Analyzing website usage and user experience.
- Protecting against fraud and security threats.
- Complying with legal obligations.
4. Who Has Access to Your Data
4.1 Internal Access
Access is restricted to authorized Charter Global employees who need the information for their duties.
4.2 Third-Party Access
We share data with:
- Service Providers: Hosting, email, analytics platforms.
- FormSubmit: Processes our contact form submissions.
- Google Analytics: Website traffic analysis (if cookies enabled).
- Legal Authorities: When required by law.
5. Third-Party Services
Our website uses FormSubmit for form processing and Google Maps for location display. These services have their own privacy policies.
6. Data Retention
We retain form submissions for up to 24 months. You may request deletion at any time.
7. Your Data Rights
You have the right to:
- Access: Request a copy of your personal data.
- Rectification: Correct inaccurate data.
- Erasure: Request deletion of your data.
- Restriction: Limit processing of your data.
- Portability: Receive your data in a structured format.
- Objection: Object to processing.
- Withdraw Consent: Revoke consent at any time.
8. How to Delete Your Data
To request data deletion, contact us:
We process deletion requests within 30 days.
9. Data Security
We implement appropriate security measures including encryption, access controls, and regular assessments.
10. International Data Transfers
Your data may be processed in countries with adequate protection measures.
11. Children's Privacy
Our services are not for individuals under 18. We do not knowingly collect data from children.
12. Changes to This Policy
We may update this policy. Check this page for changes.
13. Owner Contact Information